I realise that laptops have been around a long long time, but I still think that referring to laptops as laptops rather than mobile computers is a mistake. I had never seen this issue before and certainly never seen it since. A quick tour around the offices and pressing the wireless sync button on each device sorted out the problem. Now I didn’t think this was possible, but sure enough it was happening.
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The cursor wasn’t looking for anything important, it just appeared to be doing every day tasks.īizarrely the customer had recently replaced all of their old wired keyboard and mouse kit with new wireless kit and guess what, 5 of the wireless devices had connected together, so movement of the mouse and keyboard in one office was showing and cursor movements and keyboard input in another, and because they all had the same PC equipment with the same screens, all the movements tied up exactly with the boxes and text on the screen. They were concerned about the security of patient data. Sure enough I sat on one of their computers and the cursor was moving, clicking on boxes and the text was changing.īut it was all too organised.
Well this was really odd I thought, so off I went to visit the customer. We now have to wait up to 2 hours before service is restored.Ī while ago a got an urgent call from a customer to say that they fear that their system had been hacked because when sat in front of their computers, the cursor could be seen to be moving around the screen and clicking on ‘things’.
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I’ve suggested the customer claim free time and my costs for going to site on a Sunday. I strongly advise all my customers to avoid BT unless it is the only option available to them, they are the worst and most difficult company I have the displeasure in dealing with.įurther to this and to add insult to injury, the bill had been paid on time and it was BT’s system that failed to pick up the payment. I have recommended they move away from BT at their earliest opportunity to a company that has ethics, 24/7 business support and will speak to you if there is a billing issue. Nope they just sit there and pull the plug at their discretion. Why didn’t someone call the shopping centre and say your service will be withdrawn in the next x days unless this bill is paid. They refused point blank to do anything about it until the bill was paid.īT are untouchable and sadly have no ethics. I spoke to an overseas call centre as per usual and they were quick to blame their automated systems for the static IP address service being withdrawn over the outstanding amount. I spoke at length with BT on Monday morning, why wait until Monday I hear you ask, well believe it or not BT do not have business support on a Sunday, so they can paralyse you and then stop you contacting them unless it is a weekday. This site is a shopping centre with footfall services, car park services, 24/7 security, etc and BT decided that it is acceptable to paralyse a business because of an outstanding sum of £87.00. So then decided to check the internet connection and there found that BT had changed the static IP address to the site. The following Sunday morning I drove to their office at 7:30 am to reboot the server, but the server was fine, so checked the normal stuff like remote access, exchange services etc and again all was fine. I tried to login and sure enough I could not access the server.
A customer of mine called me late Saturday night to say they couldn’t login to their office server and they had not received some important emails due.
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